TK11 Privacy Policy

This Privacy Policy explains how tk11 ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the tk11 platform at tk11.today. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account on tk11, making a deposit, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all personal data collected through the tk11 website, mobile app, and any related services.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together govern your use of the tk11 platform.

tk11 collects the following categories of personal data from its users:

tk11 collects your personal data through the following methods:

• Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to a survey, you provide data directly to tk11.
• Automated technologies: As you use the tk11 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This helps us understand how the platform is being used and identify any security issues.
• Third-party sources: We may receive data about you from payment processors (such as bKash or Nagad) when you make a transaction, or from identity verification providers during the KYC process. We only receive data from third parties that is necessary for the stated purpose.
• Referral sources: If you arrive at tk11 through a referral link or affiliate partner, we may record that referral source for the purpose of crediting the referring party. No additional personal data is shared with the referring party beyond what is necessary.

tk11 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your tk11 account, including verifying your identity and age.
• Process deposits, withdrawals, and other financial transactions securely.
• Communicate with you about your account, including security alerts, transaction confirmations, and support responses.
• Detect and prevent fraud, money laundering, and other illegal activity on the platform.
• Monitor gameplay patterns to support responsible gaming obligations and identify players who may need assistance.
• Improve the tk11 platform, fix bugs, and develop new features based on how players use the service.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and reporting obligations.
• Send you promotional communications about tk11 offers and bonuses — but only if you have opted in to receive these. You can opt out at any time.

tk11 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: We share financial data with bKash, Nagad, Rocket, and other payment service providers to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: During KYC verification, we may share your identity documents with a certified verification partner. This data is used solely for the purpose of verifying your identity and is not retained by the provider beyond what is required.
• Game providers: Some games on tk11 are provided by third-party game studios. These providers may receive anonymised gameplay data for the purpose of game performance monitoring. They do not receive your personal identity or financial data.
• Legal and regulatory authorities: tk11 may be required to disclose your data to law enforcement agencies, regulatory bodies, or courts if required by applicable law. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy implications before it takes effect.

tk11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on tk11:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like deposits and withdrawals. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate the tk11 platform — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: These remember your settings, such as language preference and display options, so you do not have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the tk11 platform. For full details on the cookies we use, please contact our support team.

tk11 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance obligations. The specific retention periods depend on the type of data:

• Account and identity data: Retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 2 years from the date of the last interaction, unless the matter is subject to ongoing dispute or legal proceedings.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

tk11 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including passwords (which are hashed and never stored in plain text) and financial information.
• Strict internal access controls — only authorised personnel with a legitimate business need can access personal data, and all access is logged.
• Regular security audits and penetration testing of the tk11 platform.
• Automated monitoring systems that detect and alert on suspicious activity in real time.
• Staff training on data protection and security best practices.

While tk11 takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, tk11 will notify you promptly and take immediate steps to contain and remediate the issue.

You have the following rights regarding your personal data held by tk11. To exercise any of these rights, contact our support team at [email protected].

The tk11 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on tk11 or provided us with personal data, please contact our support team immediately at [email protected].

Upon receiving a verified report of an underage user, tk11 will immediately close the account, delete all associated personal data to the extent permitted by law, and return any deposited funds to the payment source. We take underage gambling extremely seriously and have age verification measures in place at registration and during the KYC process.

tk11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users via email or an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how tk11 protects your privacy. Your continued use of the platform after any changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk11 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.